Why have I not received my order yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/ SMS informing you about the delay along with the new expected delivery date. You can also call us on our helpline number to check the current status.

How do I place a return/replacement request on your site?

IF you wish to return or get your merchandise replaced, then simply call our customer care number and place a request of return or replacement by sharing your order details and reason for the return/replacement.

How do I place a cancellation request on your site?

We undertake cancellation requests if placed within 12 hours of purchase or before the dispatch of the product. You can simply contact our customer care team and share your details with the reason of cancellation and we will be happy to assist you. You can also drop us a message at deliveries@io2zone.com and one of our representatives will contact you within 48 working hours.

How long will it take me to receive the refund for my return?

It may take up to 5-7 working days to get your refund reflected in your card/bank account from the date of refund made. For details, please contact customer care team at care@io2zone.com and we will be happy to assist you

What should I do if I find my package damaged or not as per my expectations at the time of delivery

. Our dispatch team ensures that packing is done to deliver your product in fresh form, but if damaged or tampered during the process of delivery; we issue you a replacement or a complete refund as opted or mutually agreed upon at that time.

Do I have to pay any shipping and delivery charges?

The shipping and handling charges differ from product to product and quantity. The same can be checked at the time of purchase and it is our duty to inform you of the complete breakup of the price paid by you.

If I am not satisfied with quality of the product, can I return it?

Of course you can. If we have delivered something that’s not matching your expectations then we will be happy to replace it for free of cost or else upon return if it passes our checks; we will issue the refund that may take up to 5-7 working days to reflect in your card/bank account used at the time of purchase.

Why was my order cancelled by you?

We deeply regret the inconvenience caused due to order cancellation. It could have happened due to any of the following reasons:

    • If product is out of stock or is discontinued
    • Inaccuracies or errors in pricing information

    We will inform you about the cancellation of your order and share details if partial order is cancelled or whole. We will contact you if any additional information is required to accept your order.

I bought a product but it does not fit my size, can I get it replaced?

Sure you can. Please reach our customer care team and we will be happy to assist you with your concern. Alternatively, you can reach us at care@io2zone.com.

You’ve over charged me. My statement says that I am overcharged than the price I bought the product at.

We regret the inconvenience caused, please mail us your order details and we will reverse check with our banks and will issue you a store credit or refund of any discrepancy. Please reach us at our customer care help line or alternatively reach us at disputes@io2zone.com.

I recommended/wish to recommend my friends to make a purchase from you, will I get any referral bonus?

We are delighted that you appreciate our services and are recommending us to your dear ones. The referral bonus or program change from time to time and we request you to reach our customer care help line or care@io2zone.com to check the prevailing one.

I wish to do business with you, how to do that?

If you wish to become one of our affiliates, we recommend you to mail us your detailed proposal at affiliates@io2zone.com and one of our core team members of affiliate management will contact you within 2 working days.