Order placed can be cancelled within six hours of the payment made else the order cancellation request will not be entertained.

Refunds can be done within five to six days else a replacement or alternate product from the store can be ordered as per the customer’s convenience. Please write to us billing@io2zone.com or alternatively reach us at +1 888-540-1632.

We request you to confirm your order cancellation in writing or by calling from the phone number used for the purpose of order taking process at the first place.

Refunds if mutually agreed upon on store credit, must be used within six months from the date of issuance. Please also be informed that the store credit can be transferred to the other user as well and can be used on any registered purchase from io2zone.com.

A written confirmation is mandatory in case the use of store credit from some other id is to be made meant for other id. For details, please contact storecredit@io2zone.com or call +1 1-800-540-1632